Went on the 8-day package tour to Taiwan from 6-13 Dec 2015 and our tour leader was a young guy Sean. He was quite quiet but is a friendly and helpful guy. He is really sweet, as he bought either a box of pineapple tarts or milk candies for each family in the group on the last day.
Itinerary wise was quite alright as the Taiwanese tour guide 小林 was considerat
e enough towards our 2 families with toddlers in tow. Just need to resist the temptation s and persuasive sales talks to spend big money at the shopping stops. Accomodati on was pretty good especially at Leofoo Resort and the hot spring hotel. Was quite glad we chose EU though we had never heard of this agency before this, as they adhered to the itinerary and our kids had enough time to play at the theme parks. Will definitely consider EU again for future trips.Pearlyn Peiling,
I am writing in recognition and acknowledgement of Mr Kenneth Ow’s outstanding service and efficiency as an invaluable EU Asia’s staff.
I have signed up with your company for a tour package for two to 8D6N Flowering Story in Hokkaido (07JPFH0822/14JL) from 22 July to 29 July 2014 at Chinatown Point and Mr Kenneth Ow was our tour leader. As I was unable to attend the group briefing on 8 July and went to Fook Hai Branch on 10 July at 12.30pm for a personal briefing by Kenneth and to settle the balance payment at the same time. Despite that there was an in-house training commencing at 1pm and Kenneth was also taking half day leave on that afternoon, he was very patient and detailed in his briefing. I was indeed impressed by his professionalism.
During one of our set lunch at Hokkaido, the restaurant served us raw tuna, squid and salmon eggs with rice which were not to my liking as I am not a raw food person. He was very observant and went the extra mile by ordering pork cutlet and even checked with me to make sure the food portion was sufficient to fill my stomach. Once again, he has really impressed me with his personalised service. Such service from staff is what makes the difference between one company from another. Keep it up!
Throughout the trip, he has demonstrated his capability and efficiency by ensuring that all the group members were well taken care of, provided us with many useful shopping tips and tried his utmost best to accede to all our various requests, especially in extending our shopping time. We are delighted to have such an excellent and humorous tour leader which make our holiday with EU Asia an enjoyable one!
Thank you Kenneth! You are truly awesome!Erina Foo & Elvia Low,
Assisted the tour members on many occasions.Tang Seng Mun,